The challenge
- Manual offboarding left lingering access and unreclaimed licenses.
- No consistent record of what was done when a user left.
- Security and cost risk grew with manual coordination.
Our approach
- Structured offboarding request form with approval/confirmation workflow.
- Automated Entra ID disablement, Exchange mailbox handling, and license reclamation.
- Group and access removal with status tracking and notifications.
- Audit trail for completion and compliance.
Results
Faster
Access removal on exit
Reclaimed
M365 licenses returned to pool
Audit-ready
Offboarding records
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