The challenge
- Onboarding requests were submitted via inconsistent emails with missing details.
- Manual user creation and license assignment were repetitive and error-prone.
- Limited visibility into where each onboarding request stood.
Our approach
- Custom HR Admin Portal front end with structured intake.
- SharePoint-based request tracking with Power Automate approval workflow.
- Automated Entra ID user creation, M365 license assignment, and Exchange setup.
- Status tracking, notifications, error handling, and audit trail across the lifecycle.
Results
Automated
Entra ID + licensing + Exchange
Faster
New-hire readiness
Audited
Onboarding lifecycle
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