The challenge
- Change requests were tracked across disconnected methods.
- No clear visibility of affected systems, scheduled dates, or scheduling conflicts.
- No structured place for review discussion on each change item.
Our approach
- Dashboard gallery with status filter, title search, and date-conflict filter.
- CCB cards showing system, dates, requestor, IT resource, and description.
- Create / view / edit flows with admin approval for draft/pending items.
- Timestamped comment section for collaboration on each change.
Results
Filtered
Status, search, and date conflict views
Collaborative
In-record comment threads
Formalized
Change management process
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